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Our Policies.

Allergy Alert Testing Policy

You’re safety is our priority so we will require an allergy alert test 48hrs prior to your colour appointment. If you haven’t had your hair coloured with us before, or haven’t had it coloured within 6 months, are pregnant, you will require a allergy alert test. We will also have to retest every 6 months. 

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If you experience any irritation or reaction to the test, please contact us immediately. 

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Cancellation Policy

Our time, like yours, is precious so we do require 48 hrs notice when cancelling your appointment otherwise a cancellation fee will be payable.

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Instances where we don’t receive the required notice we reserve the right to charge a fee of £25 for cut & blow-dry services and £50 for colouring & nanokeratin services. The fee will need to be paid before any future appointments can be booked. 

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We will always send out a reminder text 48hrs prior to your appointment so you’ll have plenty of time to reschedule (and avoid the charge).

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Whilst it is difficult to utilise cancelled appointments at short notice we will try our best to do so. If we are able to refill your appointment slot, the fee can be used towards your rescheduled appointment (within 2 weeks) subject to availability.

 

Bookings over £250 will require a £50 deposit, paid upon booking your appointment. This will be redeemed against your service bill. 

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For your comfort and safety please notify us if you have any allergies, disabilities, if you are pregnant or anything else you think we might need to know. We want to offer every client a safe and enjoyable experience. 

ESCA. Tuesdays Terms & Conditions

50% off colour is valid from 01.12.23 - 26.11.24

50% off is valid every Tuesday in this promotional period.

50% off is valid against one single colour service, where multiple colour services apply the discount will be allocated to the most expensive colour service.

50% off is only valid when booked with a full price Wash, Cut & Finish.

50% off is not valid on Olaplex, Esca.special & toner services.  Bleach & tone must be booked over the phone for this offer. 

 

Not to be used in conjunction with any other offer. Esca.Loyalty cannot be used as part payment. 

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Esca. Hair reserves the right to withdraw, amend, suspend this offer at any time.  

ESCA. Loyalty Scheme

1 point for every £1 you spend in salon.  

Double Bonus points for rebooking within 8 weeks, must be rebooked at the time of appointment. 

Each point is worth 5p. (250 points are worth £12.50)

Maximum 500 points to be used at once. 

 

Not to be used in conjunction with any other offer. 

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Esca. Hair reserves the right to withdraw, amend, suspend this offer at any time. 

ESCA. Hair Redo policy 

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At Esca. our utmost priority is ensuring your satisfaction with the services we provide. We understand that, despite our best efforts, there may be occasions where you may not be completely satisfied with your hair. In such instances, we have a redo policy in place to address any concerns and make things right for you.

Policy Overview:

  1. Timeframe for Redo Request: If you are unhappy with your hair after your appointment, we kindly ask that you contact us within 2 weeks of the original service date.

  2. Rectification Process: Upon receiving your redo request, we will schedule a complimentary consultation to understand your concerns and preferences. Our skilled professionals will work diligently to rectify the issues and achieve the desired result.

  3. Resolution Attempts: We are committed to finding a resolution that leaves you delighted with your hair. This may involve adjusting the cut, color, or style to better align with your expectations.

  4. Refund Consideration: If, after reasonable attempts to rectify the situation, we are unable to meet your expectations, a partial or full refund may be considered on a case-by-case basis.

Steps to Initiate a Redo Request:

  1. Contact Us: Reach out to us by phone or email within 2 weeks of your original appointment to express your concerns and request a redo.

  2. Consultation: Schedule a consultation at the salon to discuss your concerns with one of our stylists.

  3. Redo Appointment: If necessary, we will schedule a redo appointment to address and correct the issues.

  4. Resolution or Refund: Our goal is to find a solution that satisfies you. If a resolution cannot be found, refund considerations will be discussed.

Conditions:

  • The redo policy applies within 2 weeks of the original service date.

  • The redo appointment must be scheduled and completed within a reasonable timeframe.

  • Refunds, if applicable, will be processed in accordance with our refund policy.

At Esca. Hair, we value your satisfaction and appreciate the opportunity to address any concerns promptly. Our team is dedicated to ensuring you leave our salon looking and feeling your absolute best.

ESCA. Hair Refund Policy

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At Esca. Hair, our commitment is to provide exceptional service and ensure your satisfaction. While we strive for perfection, we understand that there may be situations where a refund is appropriate. Please review our refund policy outlined below:

Refund Policy Overview:

  1. Valid Refund Scenarios:

    • If you are dissatisfied with the service provided and a resolution cannot be reached through our redo policy.

    • In cases where a service was not provided to your expectations, and the redo process does not lead to a satisfactory outcome.

  2. Refund Request Process:

    • To initiate a refund request, please contact us within 2 weeks of your original appointment.

    • Provide detailed information about your concerns and the steps taken to address them through our redo policy.

  3. Review Process:

    • Our management team will carefully review your refund request and may request additional information if necessary.

    • The decision for a refund will be made based on the circumstances and the extent to which we were unable to meet your expectations.

  4. Refund Amount:

    • Refunds, if approved, may be partial or full, depending on the nature and severity of the issue.

  5. Refund Timeline:

    • Once a refund is approved, it will be processed promptly. The timeline for the actual refund may vary based on the payment method used during the original transaction.

Conditions:

  • Refund requests must be made within 2 weeks of the original service date.

  • The refund process will be initiated after a thorough review of the circumstances.

  • Refunds are issued at the discretion of the management team.

Steps to Initiate a Refund Request:

  1. Contact Us: Reach out to us by phone or email within the specified timeframe to express your concerns and request a refund.

  2. Provide Information: Clearly outline the reasons for your dissatisfaction and the steps taken to address the issue through our redo policy.

  3. Review Process: Our management team will carefully review your request and communicate the decision.

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At Esca.Hair we take your satisfaction seriously, and our goal is to ensure a positive experience. If you believe you are eligible for a refund, please don't hesitate to reach out, and we will work diligently to address your concerns.

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